Terms and Conditions

1 / Scope of Service

I provide: - One-to-one personal training sessions delivered in person and online coaching, including personalized training programmes, nutritional and exercise guidance, and support delivered digitally.

No group training, classes, or medical services are provided under these Terms.

2 / Eligibility and Client Responisbility

You confirm that: - You are aged 18 or over - You are physically able to participate in exercise and fitness activities - You will provide accurate and complete information about your health, fitness history, and lifestyle

You agree to take responsibility for your own health, safety, and wellbeing during participation in our services.

3 / PAR-Q & Health Screening

Prior to commencing any personal training or online coaching services, you must complete a Physical Activity Readiness Questionnaire (PAR-Q) or equivalent health screening form.

The purpose of the PAR-Q is to:

- Identify any medical conditions, injuries, or risk factors that may affect your ability to exercise safely

- Enable me to tailor training appropriately and minimise the risk of injury - Determine whether medical clearance from a GP or healthcare professional is required before participation.

Failure to complete the PAR-Q honestly and accurately may increase your risk of injury and may result in suspension or termination of services.

4 / Health Disclaimer

Exercise and physical training involve inherent risks. While all reasonable care is taken to deliver safe and appropriate training, you acknowledge that:

- Participation is voluntary and undertaken at your own risk

- Results vary between individuals and are not guaranteed

- Our services do not constitute medical advice, diagnosis, or treatment

You should consult a qualified medical professional before beginning any new exercise programme, particularly if you have a pre-existing medical condition.

5 / Payments and Booking

·         All sessions and coaching services must be paid for in advance unless otherwise agreed in writing

·         Fees are displayed in GBP (£) and are inclusive of VAT where applicable

·         Payments are non-transferable

We reserve the right to update pricing with reasonable notice.

6 / 24-Hour Cancellation Policy

To ensure fairness and effective scheduling, the following cancellation policy applies: - One-to-one personal training sessions must be cancelled or rescheduled with a minimum of 24 hours’ notice

- Cancellations made with less than 24 hours’ notice will be charged in full

- Failure to attend a scheduled session without notice will be treated as a cancellation and the session will be forfeited

- If you fail to attend a session within the first 15 minutes the session may be forfeited,  you will still be eligible to attend when arriving late but before this 15 minute period though the session will end at the agreed upon time.

For online coaching, missed calls, check-ins, or failure to engage within agreed timeframes do not entitle the client to refunds, extensions, or replacements.

Exceptions may be considered at my discretion in cases of genuine emergency.

7 / Packages and Expiry

·         Training packages and coaching plans may have an expiry period, which will be communicated at the time of purchase

·         Any unused sessions remaining after the expiry date will be forfeited

·         Packages are non-refundable once commenced, except where required by UK consumer law

8 / Refund Policy

·         Refunds are not provided once services have begun

·         Online coaching programmes and digital materials are non-refundable

·         Statutory rights under the Consumer Rights Act 2015 are not affected

9 / Online Coaching Terms

For online coaching services, you acknowledge that:

- Progress depends on your adherence, effort, and consistency

- Guidance is based on information you provide

- Communication methods and response times will be outlined at the start of the coaching agreement

10 / Intellectual Property

All training materials, programmes, videos, written content, and branding remain the intellectual property of CW Strength and Fitness. These materials are provided for personal use only and must not be copied, shared, or distributed without prior written consent.

11 / Limitation of Liability

To the fullest extent permitted under UK law, CW Strength and Fitness shall not be liable for any indirect, incidental, or consequential loss or damage arising from participation in our services. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.

12 / Data Protection and GDPR Compliance

We are committed to protecting your personal data and processing it lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data collected may include:

- Contact details

- Health and fitness information provided via the PAR-Q and coaching forms

- Payment and booking information

This data is collected solely for the purpose of delivering safe and effective personal training and online coaching services. We:

- Only collect data that is necessary for service delivery

- Store data securely using appropriate technical and organisational measures

- Do not sell or share your data with third parties, except where legally required

- Retain data only for as long as necessary

You have the right to access, correct, or request deletion of your personal data in accordance with UK GDPR.

13 / Changes to These Terms

We reserve the right to amend these Terms from time to time. Any updates will be made available on our website, and continued use of services constitutes acceptance of the revised Terms.

14 / Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

15 / Contact Details

If you have any questions regarding these Terms, please contact:
Email: Info@cwstrengthfitness.com